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We now have real time online support
on AOL Instant Messenger:
AIM handle:
MagicHelp
We are always available for help 24/7
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We'd like to
make sure that you have the most positive gaming
experience at Win Here Now. If you have any problems
concerning our games please do not hesitate to write to us at any of the following
addresses. Your satisfaction is our
top priority. We will do our best to respond to your questions and help in the shortest possible
time.
Before you type an email, see if your question has
been asked by someone else
before: Frequently Asked Question
Download
our free casino software for traditional Las Vegas style gambling like
Blackjack, Roulette, Slots, Video Poker and much more!
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If
I can't get the casino games to work, will I get my money back?
 Yes,
we will refund your
money if you can't play our casino
games.
First, we will work with you to discover what the problem is. Usually, it's something that
can
be solved fairly easily, such as re-booting your computer or installing our program.
However, in the unlikely event that we cannot resolve the technical problems you are
encountering, your money will be refunded in full.
My computer
crashed in the middle of a game. What happens to my bet?
Our
computer database records every bet/deal/roll/spin you make. The server
remembers where you are in a game, even if your computer crashes or freezes
up. All you have to do is re-boot your computer and/or Internet browser and
log into the Casino. Go back to the game you were playing and you will find
that the computer allows you to pick up right where you left off.
I was in the middle of playing and my system crashed/froze/lost my connection.
Now everytime I try to log back in it says my password is wrong.
Unfortunately your computer doesn't tell our computer what happened. Our
system thinks that you're still logged in. Please wait 15 minutes so the
system automatically logs you out. Try logging in again.
Help, I have money
in my account,
but I can't bet or play.
First, look at your BALANCE. You may not have enough credits left in your account to
place the bet you are attempting to make. If you have only $4.50 in your account you
can't place a bet at our card tables. You either need to deposit more money or play
at a game with a lower minimum requirement. We have games from $0.25 to $5.00 minimum
bet requirements.
What kind of
hardware and
software do I need to play the games?
You need a PC running Windows3.1, Windows95, Windows98 or Windows2000
to run Win Here Now Casino. You will need 9.6MB of disk space to install
our games. You need to download the Win Here Now software and install it
on your computer.
I've
downloaded your software. How do I get my $1000?
When you install your software the system automatically assigns $1000 in FREE chips to
your account. This is not real money, this is "fun" money. These are FREE chips, so you can test our
system and see how much fun our games are.
I can't play
your games for FUN!
You initially receive $1000 "FUN" money to play with. Once you played with your $1000
trial money, we'd like you to make a real deposit. Please click on the BANK icon and
and choose the DEPOSIT button.
What happens
if I lose or
forget my Password?
If you lose your Password, you will need to contact us and prove to us that you are the
owner of the account. We will need to know your account history and various account
details, including your email address, your home address, and your name. We will
investigate, and reset your Password and notify you by email.
I've opened an
account, but
I don't see my free promotional 20% signup bonus on my balance?
The 20% signup bonuses are added manually to player accounts. You will
see it within 24 hours after your initial deposit.
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This
is the greatest casino ever. I recommend it for all
players.
A. Stewart, Baton Rouge
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L.Holmes |
$14500 |
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B.DeCaro |
$12600 |
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W.Brooks |
$9200 |
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P.Jones |
$7700 |
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D.Walther |
$7000 |
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T.Martino |
$5300 |
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